Frequently Asked Questions

Quick answers to the most common questions.

How long does a top-up take?

Orders paid from AY Wallet on automatic packages are usually delivered within 1 minute. Orders paid by eSewa or Khalti, and voucher orders, are checked by our team and normally finish within a few minutes to 30 minutes (8AM–10PM). Late-night orders are done in the morning.

What do I need to top up?

Only your Player ID (UID). Never share your game password or OTP with anyone — we will never ask for it.

I entered the wrong Player ID. What now?

For Free Fire we show your in-game name when you press Name Check. Always check it before paying. A top-up sent to a wrong ID that you typed cannot be taken back, so please double-check.

How do I add money to my AY Wallet?

Go to Add Money, choose the amount and pay with eSewa or Khalti, then enter the transaction ID. Your balance is added after our team confirms the payment.

My order was cancelled. Do I get my money back?

Yes. If we cancel an order, the money paid from AY Wallet returns to your wallet immediately. If you paid by eSewa/Khalti, contact support with your order number.

A package shows "OUT OF STOCK".

It is temporarily unavailable. Please try again later — it comes back as soon as stock is available.

Will I get an email?

Yes. We email you when your order is completed or cancelled. Please check your spam folder if you do not see it.

How can I contact you?

Use the Contact Us page for WhatsApp, Telegram, Messenger and email.

Last updated: October 2026